When supporters decide to donate online, every additional step in the process presents an opportunity to abandon the donation. For transactions in which a donation is the only item, Doubleknot can “skip” the shopping cart so the donor goes directly to the payment page. This eliminates one step in the process, increasing the likelihood that …
Streamline Donations by Skipping the Shopping Cart Read More »
Many membership-based nonprofits and cultural attractions are using membership management options to satisfy current members and increase renewals and new sales. These options include: Extending all memberships to make up for closures. If you use our membership management solution, we are happy to handle this task for you. Just email Support@doubleknot.com to let us know.? Offering discounts …
Membership Strategies to Boost Goodwill and Revenue Read More »
UPDATE: We have released a new feature that allows you to issue a refund directly to a gift card. The registration owner will automatically receive an email that contains information about the gift card. To watch a short video that demonstrates the simplified procedure and download a short user’s guide, log on to Doubleknot and click …
UPDATED: Instead of Refunds, Offer Electronic Gift Cards Read More »
Because this is a challenging week for many councils, we moved the New Badge Management Features webinar to Tuesday, March 31. If you already signed up for the March 17 webinar, your registration has moved to the rescheduled webinar and no additional action is required. For organizations who want to review the information earlier, we …
Badge Management Webinar Rescheduled for 3/31/2020 Read More »
We’ve launched a new customer support system that will make it easier and faster for us to respond to your questions and issues. In addition, the support site has a growing FAQ about common questions and procedures. IMPORTANT: The first time you submit a help request or send any kind of email to support@doubleknot.com, you’ll receive an …
IMPORTANT: Verify Your Email Address at Our Support Site Read More »
Like many organizations, your team may need to reschedule events, cancel events and issue full or partial refunds. You can find concise information about handling these tasks at our new support site at support.doubleknot.com. Please follow the steps to validate your email address and sign in to the support site so you can view all …
We understand that organizations everywhere are faced with canceling events and issuing refunds. Instead of immediately issuing a full refund for cancelled events, some organizations are asking registration owners if they’d like to convert all or part of their registration fees for canceled events to a donation instead. To contact all event registrants through Communications …
We are pleased to announce that we now support donations by text messaging! Donors who text “give” or “donate” to your organization’s special phone number will receive a link to a mobile-friendly donation page. You can pick any available phone number or port an existing number to the service. Text-to-give even supports recurring monthly donations! …
Doubleknot now supports digital mobile membership cards on Android devices. With our existing support for digital membership cards on iOS, you can now automatically issue digital membership cards that can be saved and displayed on any smartphone. Best of all, the Google Pay and Apple Wallet apps are included by default on all Android and …
Digital Membership Cards for Android and iPhones Read More »
Many museums seeking to increase attendance by underserved communities begin with free and pay-what-you-want admission policies and programs. While these programs are easy to implement and easy to explain to funders and donors, multiple studies show that free- and reduced-cost admission programs alone do not successfully attract lower-income visitors. For example, research by IMPACTS indicates …
