Cultivate Meaningful Relationships with Personalization
While reading a recent job posting for a visitor services associate at a local museum, I was struck by the wide variety of job tasks expected of an entry-level team member: Operate the front desk Provide positive customer service experiences … Continued
Five Ways that Data Silos Hurt Your Organization
Data “silos” occur when different departments use different systems to collect and store information like memberships, registrations, visits and donations. Because departments at cultural organizations often adopt new technologies that meet only their own needs, data silos are a common … Continued
Mobile Printing for Sales Station Coming Soon!
As insert of our commitment to continuous improvement, we’re pleased to announce that Sales Station will soon support the Star Micronics SM-L300 3-inch portable printer. As a result, any Sales Station tablet or smartphone—including those used for mobile/roaming sales—will be … Continued
Infographic: Multichannel Donation Strategies for Boy Scout Councils
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Key Takeaways from the 2018 ANCA Summit
The ANCA Summit at the Quinta Mazatlán World Birding Center in Mcallen, Texas was my first Association of Nature Center Administrators conference, and I can honestly say that it was an exceptional experience. I’ve attended dozens of trade shows and … Continued
Improve Guest Experience with Aquarium Management Software
With many other attractions competing for the same visitors, aquariums and marine life centers many times find it challenging to increase their attendance rates. Visitors are much more likely to show ongoing support through visits and donations when they have … Continued
Key Takeaways from AZA Annual Conference
With another AZA conference in the books, this one in the lovely city of Seattle, I’ve been reflecting on what I learned this time around. In addition to visiting with current and potential Doubleknot customers, I was fortunate to spend … Continued
Infographic: Multichannel Donation Strategies for GSUSA Councils
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Available Now: Importing Program Groups & Members
We are pleased to announce that support for importing program groups and members is now available. For organizations that use group registration and/or reservation features, importing program groups allows you to create complete and accurate data for all the groups … Continued
Planned Infrastructure Upgrades in October
Doubleknot is planning a number of infrastructure upgrades and enhancements that will take place in early October. These changes are designed to meet our growing demand and provide greater system availability for our customers and their constituents. The upgrades will … Continued