Training

IMPORTANT: Verify Your Email Address at Our Support Site

Verify your email address for Support

We’ve launched a new customer support system that will make it easier and faster for us to respond to your questions and issues. In addition, the support site has a growing FAQ about common questions and procedures. IMPORTANT: The first time you submit a help request or send any kind of email to support@doubleknot.com, you’ll receive an …

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New Twitter Account for System Updates

Follow @DoubleknotOps for the latest system news and updates

We’re happy to announce a single, dedicated Twitter account for system news and updates. Starting immediately, @DoubleknotOps will only be used to deliver information to our customers. Our marketing messages, industry news and other information of general interest to mission-based organizations will use @HelloDoubleknot.

Using Sales Station for Summer Camp Programs: Video Available Now

Spring programs have already begun, and summer camps are right around the corner. Our Sales Station app for iPhones and iPads offers a wide array of features that simplify and streamline camp administration at program sites. If you missed the webinar about using Sales Station for camp programs last week or you want to review …

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New Features for Gift Cards, Loyalty Accounts & Grants: Webinar Video

Thanks to everyone who attended the webinar! We hope you’re excited about the new features and we appreciate your questions and your feedback. If you missed the webinar, or you want to review the material, you can watch the video here. You’ll also find a PDF that contains answers to questions asked during the webinar. If you …

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Discounts & Promotions Webinar Video Available Now

If you missed the webinar about Doubleknot’s discounts features or you want to review the material, the video is available here. Answers to questions asked during the webinar are available on that page as a downloadable PDF. If you have suggestions for future webinar topics, please let us know! Elissa K. MillerElissa Miller, M.Ed. is Communications Director for …

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Webinar: Increase Revenue & Simplify Signup with Doubleknot Custom Forms

Webinar: Doubleknot Custom Forms

No matter what kind of organization you work with, Doubleknot’s custom forms are a powerful tool for collecting information and supporting upsell of add-on purchases. And, we’ve continuously introduced new features to make our custom forms even more flexible. Join us on Thursday, June 21, 2018 for a fact-filled webinar where we’ll cover every aspect …

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WEBINAR: Increase Revenue & Simplify Signup with Custom Forms

Webinar: Increase revenue & simplify signup with custom forms

No matter what kind of organization you work with, Doubleknot’s custom forms are a powerful tool for collecting information and supporting upsell of add-on purchases. And, we’ve continuously introduced new features to make our custom forms even more flexible. Join us on Thursday, June 21, 2018 for a fact-filled webinar where we’ll cover every aspect …

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WEBINAR: Sales Station Essentials for Every Organization

Sales Station Webinar

No matter what kind of organization you run, Doubleknot Sales Station can help you serve all of your visitors, members and constituents better! Sales Station is an easy-to-use point-of-sale (POS) system for iPhones, iPads and any computer, and it’s included as part of your current Doubleknot subscription. With Sales Station, you can: Create and update …

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Ask Us Anything! An Open Q&A Webinar on 1/11/2018

Ask Us Anything! A Q&A Webinar

This time, you’ll set the agenda for the webinar! We will answer any question you have about Doubleknot. Even if you don’t have a specific question that you want to ask, you’ll definitely learn something new at this webinar. Topics might include: How to use reports to improve summer program administration Event and facility setup Setting up and …

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