Support

IMPORTANT: Verify Your Email Address at Our Support Site

Verify your email address for Support

We’ve launched a new customer support system that will make it easier and faster for us to respond to your questions and issues. In addition, the support site has a growing FAQ about common questions and procedures. IMPORTANT: The first time you submit a help request or send any kind of email to support@doubleknot.com, you’ll receive an …

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Important: Update Sales Station Configuration on All iPhones and iPads

Update Sales Station Configuration

If your team uses Sales Station on *any* iOS device (iPhones or iPads), follow these steps on every device to update your configuration: On the iPhone or iPad, open Settings. Locate the Sales Station item and enter the server name app.doubleknot.com  Please let us know if you have any questions about these instructions. And, to …

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New Twitter Account for System Updates

Follow @DoubleknotOps for the latest system news and updates

We’re happy to announce a single, dedicated Twitter account for system news and updates. Starting immediately, @DoubleknotOps will only be used to deliver information to our customers. Our marketing messages, industry news and other information of general interest to mission-based organizations will use @HelloDoubleknot.

How-To Video: Assign a Different Owner to a Registration

How-To Video: Transfer Registration to a Different Owner

In less than 60 seconds, learn how to change the registration owner of an existing event or program registration.     Are there other topics you would like to see covered in a short how-to video? Let us know!       Elissa K. MillerElissa Miller, M.Ed. is Communications Director for Doubleknot and ClearView CRM.  As the …

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Mobile Printing for Sales Station Coming Soon!

Coming Soon: Sales Station POS Mobile Printing

As insert of our commitment to continuous improvement, we’re pleased to announce that Sales Station will soon support the Star Micronics SM-L300 3-inch portable printer. As a result, any Sales Station tablet or smartphone—including those used for mobile/roaming sales—will be able to print barcoded tickets and receipts. As a Bluetooth Low Energy (BLE) device, the …

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Planned Infrastructure Upgrades in October

October infrastructure upgrades

Doubleknot is planning a number of infrastructure upgrades and enhancements that will take place in early October. These changes are designed to meet our growing demand and provide greater system availability for our customers and their constituents. The upgrades will be scheduled during off hours to minimize disruption. During this time, Doubleknot services may be …

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Webinar: Increase Revenue & Simplify Signup with Doubleknot Custom Forms

Webinar: Doubleknot Custom Forms

No matter what kind of organization you work with, Doubleknot’s custom forms are a powerful tool for collecting information and supporting upsell of add-on purchases. And, we’ve continuously introduced new features to make our custom forms even more flexible. Join us on Thursday, June 21, 2018 for a fact-filled webinar where we’ll cover every aspect …

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WEBINAR: Increase Revenue & Simplify Signup with Custom Forms

Webinar: Increase revenue & simplify signup with custom forms

No matter what kind of organization you work with, Doubleknot’s custom forms are a powerful tool for collecting information and supporting upsell of add-on purchases. And, we’ve continuously introduced new features to make our custom forms even more flexible. Join us on Thursday, June 21, 2018 for a fact-filled webinar where we’ll cover every aspect …

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Scheduled Maintenance for Doubleknot Merchant Account

Important Information

We will conduct scheduled maintenance on the Doubleknot Merchant Account on Saturday, March 17 from 5 AM to 5:45 AM Eastern. Doubleknot Merchant Account payment services will be unavailable during the maintenance window. Please follow @Doubleknotinc on Twitter for up-to-date system information. Elissa K. MillerElissa Miller, M.Ed. is Communications Director for Doubleknot and ClearView CRM.  As the former …

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