POS

Understanding and Responding to Chargebacks

Understanding and Responding to Chargebacks

A chargeback is a payment dispute where a purchaser asks the bank that issued their credit card to reverse the charges for a purchase. Chargebacks are designed to protect consumers from fraudulent charges and unscrupulous vendors, but sometimes a customer will initiate a chargeback against a valid payment—for example, when they don’t recognize an item …

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5 Tips to Simplify Reopening Camps and Other Youth Programs

Five Tips to Simplify Reopening Youth Programs

Youth programs are on the rebound, and families will be eager to enroll their kids in your enriching and engaging programs. Here are five important ways to simplify registration, payments and attendance as youth programs begin again. Capacity management and waitlists are crucial. Depending on your area, you may be enrolling programs at a portion …

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Timed Ticketing & Capacity Management: 5 Solutions for 2020

Learn about timed ticketing and capacity management with this complete guide for admissions-based organizations.

Museums, zoos, aquariums, and other admission-based organizations face challenging circumstances for resuming operations during the COVID-19 pandemic. Prior to reopening, these organizations must create adequate policies for the health and safety of both guests and staff members. One of the solutions that many are choosing to implement is timed ticketing. Organizations that have high volumes …

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Awareness, Access, and Accountability: How Ticketing Software Can Support Museum Outreach

Learn how the right ticketing software can enhance your museum's outreach.

Many museums seeking to increase attendance by underserved communities begin with free and pay-what-you-want admission policies and programs. While these programs are easy to implement and easy to explain to funders and donors, multiple studies show that free- and reduced-cost admission programs alone do not successfully attract lower-income visitors.  For example, research by IMPACTS indicates …

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Museum Ticketing Software | How to Choose the Right System

Consider these top features when selecting your museum ticketing software.

To foster productivity and meet ever-increasing customer expectations, it’s critical that museums stay up-to-date on technology that visitors, members, and donors interact with. One of the most important pieces of the puzzle? Museum ticketing software. Forward-thinking museums use top ticketing software to optimize every interaction—from buying admission tickets and entering the museum quickly to checking …

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Innovative Solutions for Education Programs

VIDEO: Innovative Education Solutions

Doubleknot’s education solutions help eliminate paperwork, improve communications and speed checkin for camps, group visits and classes. Watch our short explainer video to learn more! Elissa K. MillerElissa Miller, M.Ed. is Communications Director for Doubleknot and ClearView CRM.  As the former development director for a regional nonprofit, she’s passionate about helping nonprofits and youth-serving organizations effectively …

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Important: Update Sales Station Configuration on All iPhones and iPads

Update Sales Station Configuration

If your team uses Sales Station on *any* iOS device (iPhones or iPads), follow these steps on every device to update your configuration: On the iPhone or iPad, open Settings. Locate the Sales Station item and enter the server name app.doubleknot.com  Please let us know if you have any questions about these instructions. And, to …

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Using Sales Station for Summer Camp Programs: Video Available Now

Spring programs have already begun, and summer camps are right around the corner. Our Sales Station app for iPhones and iPads offers a wide array of features that simplify and streamline camp administration at program sites. If you missed the webinar about using Sales Station for camp programs last week or you want to review …

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Mobile Printing for Sales Station Coming Soon!

Coming Soon: Sales Station POS Mobile Printing

As insert of our commitment to continuous improvement, we’re pleased to announce that Sales Station will soon support the Star Micronics SM-L300 3-inch portable printer. As a result, any Sales Station tablet or smartphone—including those used for mobile/roaming sales—will be able to print barcoded tickets and receipts. As a Bluetooth Low Energy (BLE) device, the …

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