WEBINAR: Important Changes to Programs for 2017

NOTE: If your organization is using Programs to manage spring and summer camps, we strongly recommend that at least one person from your organization attend this webinar.

We’ve made several significant changes to the Programs module for 2017. In this webinar on Tuesday, January 10, 2017, we’ll discuss how to use the new features to make registration easier for your constituents and managing programs, sessions and session events easier for you and your staff.

Understanding Updates to Programs 2017

<Programs webinar - January 10, 2017>

Date: Tuesday, January 10, 2017
Time: 2 PM Eastern / 11 AM Pacific

<Register for Programs Webinar>

WEBINAR: Understanding Pricing, Price Groups & Payment Schedules

Doubleknot offers complete control over how prices are presented to your customers and how your customers can pay for their purchases. Please join us for a fact-filled webinar on Tuesday, November 8 at 2 PM Eastern/ 11 AM Pacific where we’ll thoroughly cover every aspect of pricing and payments including:

  • Using price groups to display only the prices that are relevant for the selected registrant types
  • How to schedule price changes in advance (especially helpful for facility reservations)
  •  Setting up payment schedules so customers can pay in installments.

Webinar: Understanding Pricing, Price Groups & Payment Schedules


Date: November 8, 2016
Time: 2 PM Eastern / 11 AM Pacific

Register for Webinar

Sales Station on iPhones Automatically Adapts to Your Usage

To ensure the best possible experience when you’re using the Sales Station mobile POS app on an iPhone, the contents of the screen changes depending on whether the iPhone is in landscape mode or portrait mode.

In portrait mode, the items in the purchase aren’t displayed on the main register screen, which provides more space for register buttons and easier scrolling. The number at the top of the screen shows the number of items in the purchase. To view the items, tap View Cart. To return to the register buttons, tap Hide Cart. You can swipe a card or tap Charge to begin the payment process on either screen.

Left: Sales Station in portrait mode hides the contents of the order to improve visibility and navigation. Right: If you tap View Cart, the items in the order are displayed. 

Sales Station on iPhone: Portrait Mode

In the iPhone’s landscape mode, Sales Station displays both the register buttons and the contents of the order.

Sales Station in iPhone landscape mode. 

Sales Station on iPhone: Landscape View

Use of the Sales Station app for iOS is included with your Doubleknot subscription. For more information, contact us at Doubleknot@doubleknot.com.

Speed Sales and Checkin with Mobile POS and a Bluetooth Scanner

With a Bluetooth scanner and Doubleknot’s Sales Station app for iOS, there are new ways to quickly check in participants, ticket holders and members; collect outstanding payments; add products to a purchase; and apply member discounts. The following table explains the different ways that you can use a scanner to streamline in-person transactions.

When you scan the code on a:  Sales Station will: 
Receipt of any kind Display the complete order. From there, you can perform any action available for the kinds of items in the order.
Registration or reservation If no money is due, the person is checked in.
If money is due, the order is displayed so you can collect.
Admission ticket If no money is due, the person is checked in.
If money is due, the order is displayed so you can collect.
Membership card Display information about the membership and allow you to check the member(s) in, look up membership details and apply member discounts to other items in the purchase.
Product (UPC code) Add the product to the purchase.

For more information about the Sales Station app for iOS and supported scanners, contact us at doubleknot@doubleknot.com.

Sales Station Mobile POS for iPhones Available Now!

Sales Station for iOS extends the full power of Doubleknot’s integrated solutions with the simplicity and convenience of a mobile point-of-sale solution. Sales Station turns iPads and iPhones into a completely portable point-of-sale with easy access to everything you offer.

Adding tickets to a purchase

Sales Station Mobile POS lets you sell and collect payment anywhere

Because Sales Station is fully integrated with Doubleknot, you don’t need to set up tickets, memberships, reservations or merchandise a second time. You can add buttons to the screen for any event, reservation, membership or product, and add anything to a purchase (even if it’s not assigned to a button) with a few simple taps. And with all of your online, on-site and mobile sales and donations are recorded in Doubleknot’s database, you’ll have a 360-degree view of your customers and operations and a single source of data for reporting.

Items in the purchase are displayed in the Charges column. Just tap the blue button or swipe a credit card to collect and record payment (credit card reader not shown).

Here are a few ways that nonprofits use Sales Station:

  • Linebusting. Reduce wait time and speed admissions by using Sales Station as a pop-up ticket or membership booth.
  • Checkin for camps, events and programs. Look up registrants, update registrations and collect payments anywhere without requiring program staff to handle cash or checks.
  • Fundraising. Ask for donations to support an exhibit as visitors exit, and accept donations at special events on or off your site.
  • Memberships. With roaming membership sales, staff can convert visitors to members and credit the cost of today’s admission against the membership price. Existing members automatically receive their benefits on any purchase.

If you’re ready to start using Sales Station for iOS or if you have any questions, contact us at doubleknot@doubleknot.com.

Improvements to Text Message Receipts

We are pleased to announce that you no longer need a Google Voice account to use Sales Station’s option to send receipts to customers by text message. This change simplifies the Sales Station setup process and increases the delivery speed and reliability of text message receipts. Please note that all text message receipts will be sent from the phone number (415) 741-1018.

If you’re already using Sales Station, no changes are required—your text messages will automatically be sent through the new system. If you’re not using Sales Station, please call or write us to discuss how this innovative app for iPads (included in your Doubleknot subscription) can help you save time, increase revenues and better serve your constituents.

Sending an SMS text message receipt from Sales Station

VIDEO: Getting Ready for Fall Events and Programs (Refresher)

If you missed this week’s webinar about preparing for fall events and programs, you can watch the video here! Whether you’re a new administrator or an experienced user, you’ll learn new ways to simplify registration, gather all the data you need for each registrant, send automatic billing reminders and increase revenues through promotions, upsell opportunities and integrated donation requests.