Payments and billing

Understanding and Responding to Chargebacks

Understanding and Responding to Chargebacks

A chargeback is a payment dispute where a purchaser asks the bank that issued their credit card to reverse the charges for a purchase. Chargebacks are designed to protect consumers from fraudulent charges and unscrupulous vendors, but sometimes a customer will initiate a chargeback against a valid payment—for example, when they don’t recognize an item …

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NEW: Built-In Portal for Managing Chargebacks and Other Disputes

New Portal for Managing Chargebacks

If your organization uses Stripe payment processing, managing chargebacks and other disputes just became much easier! We’ve addded comprehensive features for managing payment disputes within Doubleknot. So, you won’t have to log on to another system to manage and respond to chargebacks.   These new features reduce the amount of time required to resolve chargebacks, and provide a centralized …

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5 Tips to Simplify Reopening Camps and Other Youth Programs

Five Tips to Simplify Reopening Youth Programs

Youth programs are on the rebound, and families will be eager to enroll their kids in your enriching and engaging programs. Here are five important ways to simplify registration, payments and attendance as youth programs begin again. Capacity management and waitlists are crucial. Depending on your area, you may be enrolling programs at a portion …

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Get Ready Now for Year-End Giving

Get ready now for year-end giving

As the year-end giving season approaches, online donations are more important than ever. Here are four important steps you can take now to ensure successful year-end giving programs. Prepare for Giving Tuesday NowThis year, Giving Tuesday is on December 1, 2020. Make sure that your Giving Tuesday donation forms reflect your organization’s messaging, including the …

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NEW: Protection Against Carding Attacks

Protection Against Carding Attacks

Doubleknot has enabled a new security feature to protect your organization against carding attacks. In a carding attack, the attacker attempts to authorize stolen credit card numbers by automatically submitting the credentials for payment, usually for a small amount. If a transaction is completed, the attackers know that they have a credit card number and associated information …

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UPDATED: Instead of Refunds, Offer Electronic Gift Cards

Offer electronic gift cards instead of refunds

UPDATE: We have released a new feature that allows you to issue a refund directly to a gift card. The registration owner will automatically receive an email that contains information about the gift card. To watch a short video that demonstrates the simplified procedure and download a short user’s guide, log on to Doubleknot and click …

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Ask to Convert Registration Fees to Donations

Best practice: Ask to convert registration fees to donations

We understand that organizations everywhere are faced with canceling events and issuing refunds. Instead of immediately issuing a full refund for cancelled events, some organizations are asking registration owners if they’d like to convert all or part of their registration fees for canceled events to a donation instead. To contact all event registrants through Communications …

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Mobile Donations/Text-to-Give Now Available!

Mobile Donations are Available Now!

We are pleased to announce that we now support donations by text messaging! Donors who text “give” or “donate” to your organization’s special phone number will receive a link to a mobile-friendly donation page. You can pick any available phone number or port an existing number to the service. Text-to-give even supports recurring monthly donations! …

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