WHITE PAPER: Designing a Data-Based Member Benefits Strategy

Because memberships deliver crucial financial and mission support, recruiting, rewarding and retaining members should be a primary and collaborative goal across all visitor-serving departments at museums and similar cultural attractions. Forward-thinking museums are developing data-based strategies that empower staff to … Continued

Sales Station POS New Features & Enhancements

As part of our continuous efforts to improve our solutions, we are pleased to announce significant enhancements and new functions for Sales Station. Whether you use Sales Station as a stationary POS, as a mobile sales and management app or … Continued

Understanding Membership Renewal Options

Doubleknot’s membership management solution makes it easy to recruit, retain, recognize and reward members at every touchpoint. When a membership enters the renewal period, members can renew or upgrade their membership in the following ways: Clicking a link in an … Continued

New Features for Gift Cards, Loyalty Accounts & Grants: Webinar Video

Thanks to everyone who attended the webinar! We hope you’re excited about the new features and we appreciate your questions and your feedback. If you missed the webinar, or you want to review the material, you can watch the video here. You’ll … Continued

Five Steps Toward a Data-Based Membership Benefits Strategy

Do your membership benefits maximize sales and renewals or are they ready for an overhaul? As government support declines, nonprofit cultural organizations are placing more emphasis on earned and contributed revenue to bridge the gap. Membership sales are typically a … Continued

Cultivate Meaningful Relationships with Personalization

While reading a recent job posting for a visitor services associate at a local museum, I was struck by the wide variety of job tasks expected of an entry-level team member: Operate the front desk Provide positive customer service experiences … Continued

Five Ways that Data Silos Hurt Your Organization

Data “silos” occur when different departments use different systems to collect and store information like memberships, registrations, visits and donations. Because departments at cultural organizations often adopt new technologies that meet only their own needs, data silos are a common … Continued

Best Practice: Automatic Conflict Prevention for Group & Individual Programs

Automatic conflict prevention is  available during program registration for both individual- and group-signup programs. For individual-signup programs, conflicts are automatically prevented. When a registration owner assigns a participant to a session event, the option to sign up for conflicting events … Continued

#1 Museum Management Software | What Does Your Museum Need?

For many museum professionals, “museum management software” means museum archive and collections management software. These software packages are critical for managing and researching collections, handling exhibitions and loans, and digitizing collections for online access. But, there’s an entire ecosystem that’s … Continued