General

WHITE PAPER: Designing a Data-Based Member Benefits Strategy

Member Benefits White Paper

Because memberships deliver crucial financial and mission support, recruiting, rewarding and retaining members should be a primary and collaborative goal across all visitor-serving departments at museums and similar cultural attractions. Forward-thinking museums are developing data-based strategies that empower staff to fine-tune membership price, benefits and positioning to build thriving membership programs. This white paper discusses: …

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New Twitter Account for System Updates

Follow @DoubleknotOps for the latest system news and updates

We’re happy to announce a single, dedicated Twitter account for system news and updates. Starting immediately, @DoubleknotOps will only be used to deliver information to our customers. Our marketing messages, industry news and other information of general interest to mission-based organizations will use @HelloDoubleknot.

New Features for Gift Cards, Loyalty Accounts & Grants: Webinar Video

Thanks to everyone who attended the webinar! We hope you’re excited about the new features and we appreciate your questions and your feedback. If you missed the webinar, or you want to review the material, you can watch the video here. You’ll also find a PDF that contains answers to questions asked during the webinar. If you …

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Discounts & Promotions Webinar Video Available Now

If you missed the webinar about Doubleknot’s discounts features or you want to review the material, the video is available here. Answers to questions asked during the webinar are available on that page as a downloadable PDF. If you have suggestions for future webinar topics, please let us know! Elissa K. MillerElissa Miller, M.Ed. is Communications Director for …

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Five Ways that Data Silos Hurt Your Organization

5 Ways Data Silos Hurt Nonprofit Organizations

Data “silos” occur when different departments use different systems to collect and store information like memberships, registrations, visits and donations. Because departments at cultural organizations often adopt new technologies that meet only their own needs, data silos are a common legacy. Unfortunately, they’re a legacy that impacts your bottom line—and your ability to support your …

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Mobile Printing for Sales Station Coming Soon!

Coming Soon: Sales Station POS Mobile Printing

As insert of our commitment to continuous improvement, we’re pleased to announce that Sales Station will soon support the Star Micronics SM-L300 3-inch portable printer. As a result, any Sales Station tablet or smartphone—including those used for mobile/roaming sales—will be able to print barcoded tickets and receipts. As a Bluetooth Low Energy (BLE) device, the …

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Planned Infrastructure Upgrades in October

October infrastructure upgrades

Doubleknot is planning a number of infrastructure upgrades and enhancements that will take place in early October. These changes are designed to meet our growing demand and provide greater system availability for our customers and their constituents. The upgrades will be scheduled during off hours to minimize disruption. During this time, Doubleknot services may be …

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