IMPORTANT: 15 Minutes of Testing Will Save Hours of Frustration

Always test event registration before sharing the link with the public!

We frequently receive calls asking us to change an event configuration after the event has opened for registration. These changes can frustrate to your constituents and create challenges for data reporting.To avoid these issues, follow this general procedure to test your event before you make it open to the public:

  1. Paste the event URL into a browser in which you are not logged in to Doubleknot.
  2. Add two of each registrant type to the registration.
  3. Continue the registration process. Be sure to complete each form for each registrant and for the overall registration to ensure that the right forms are being displayed at the right time.
  4. When you reach the shopping cart, click any Fix It items that are displayed and enter the requested information.
  5. If discounts can apply to this purchase, test every variation of the discount.

As you go through the process, ask the following questions:

  • Did I ask for the same information twice? For example, this can happen when you ask for name and contact information in the registrant attributes and on a form. (Use registrant attributes whenever you can to simplify registration for your visitors.)
  • Is there a form that should be assigned to the overall registration that’s actually assigned to each registrant?
  • Are any forms assigned to the wrong registrant type?
  • Are required forms and fields clearly marked as required?
  • Are optional forms clearly marked as not required?
  • Are the correct costs displayed?

Following these simple steps will result in a better experience for your customers and staff. And remember, Doubleknot will always provide a free review of your event configuration to make sure that it’s as easy and efficient for your customers as possible. (If you want to take advantage of our free event review, we need at least three days of advance notice. Contact us at doubleknot@doubleknot.com for more information or to request a review.)

Streamlining Summer Programs: Ebook & Webinar Video!

Strategies to Simplify Summer Programs

For most nonprofits, summer programs are more than just a reliable revenue source: they’re one of the most effective ways you deliver your organization’s mission. The best camps build happy memories, instill positive values and help grow a new generation of supporters.

At Doubleknot, our goal is to minimize the administrative tasks of program management so you can focus on what really matters: delivering an excellent camp experience. So, we wrote an eBook called Seven Simple Strategies to Streamline Summer Programs, which offers strategies to make every aspect of camp administration—from communications to registration and all the way to check-in, check-out and end-of-season followups—easier for your families and more efficient for your staff.

Response to the eBook was so positive that we used it as the foundation for an educational webinar. We invite you to download the eBook or watch the video (or both!) and contact us at Doubleknot@doubleknot.com if you have any questions or suggestions.

Security Upgrade

Doubleknot has implemented a stronger data security standard for secure (HTTPS) access to our site. For most people, the change will be undetectable. However, people who are using outdated operating systems including Windows 2000, Windows Server 2003, Windows Server 2003 R2 without KB968730, Windows XP without Service Pack 3 and Mac OS X through version 10.4, may no longer be able to access Doubleknot pages.

If your staff or constituents are unable to access Doubleknot and cannot upgrade their computer to a current operating system, download and use the latest version of the Chrome browser.

Sales Station Mobile POS for iPhones Available Now!

Sales Station for iOS extends the full power of Doubleknot’s integrated solutions with the simplicity and convenience of a mobile point-of-sale solution. Sales Station turns iPads and iPhones into a completely portable point-of-sale with easy access to everything you offer.

Adding tickets to a purchase

Sales Station Mobile POS lets you sell and collect payment anywhere

Because Sales Station is fully integrated with Doubleknot, you don’t need to set up tickets, memberships, reservations or merchandise a second time. You can add buttons to the screen for any event, reservation, membership or product, and add anything to a purchase (even if it’s not assigned to a button) with a few simple taps. And with all of your online, on-site and mobile sales and donations are recorded in Doubleknot’s database, you’ll have a 360-degree view of your customers and operations and a single source of data for reporting.

Items in the purchase are displayed in the Charges column. Just tap the blue button or swipe a credit card to collect and record payment (credit card reader not shown).

Here are a few ways that nonprofits use Sales Station:

  • Linebusting. Reduce wait time and speed admissions by using Sales Station as a pop-up ticket or membership booth.
  • Checkin for camps, events and programs. Look up registrants, update registrations and collect payments anywhere without requiring program staff to handle cash or checks.
  • Fundraising. Ask for donations to support an exhibit as visitors exit, and accept donations at special events on or off your site.
  • Memberships. With roaming membership sales, staff can convert visitors to members and credit the cost of today’s admission against the membership price. Existing members automatically receive their benefits on any purchase.

If you’re ready to start using Sales Station for iOS or if you have any questions, contact us at doubleknot@doubleknot.com.

WEBINAR: Increasing Revenues with Discounts and Promotions

Discounts help attract new constituents, reward your current supporters and members and increase overall purchases. With Doubleknot’s Discounts module—the most comprehensive discount management solution in the industry—you can offer almost any kind of discount on everything you sell, with exceptional flexibility for setting the qualifying purchase and the discounted item. Join us for a webinar on Thursday, September 8, 2016 at 2 PM Eastern / 11 AM Pacific, where we’ll cover how to create and track discounts, introduce new features and answer your questions.

Understanding Discounts and Promotions

Discounts Webinar: September 8, 2016

Date: Thursday, September 8, 2016
Time: 2 PM Eastern / 11 AM Pacific

Register for the webinar!

Improvements to Text Message Receipts

We are pleased to announce that you no longer need a Google Voice account to use Sales Station’s option to send receipts to customers by text message. This change simplifies the Sales Station setup process and increases the delivery speed and reliability of text message receipts. Please note that all text message receipts will be sent from the phone number (415) 741-1018.

If you’re already using Sales Station, no changes are required—your text messages will automatically be sent through the new system. If you’re not using Sales Station, please call or write us to discuss how this innovative app for iPads (included in your Doubleknot subscription) can help you save time, increase revenues and better serve your constituents.

Sending an SMS text message receipt from Sales Station

VIDEO: Getting Ready for Fall Events and Programs (Refresher)

If you missed this week’s webinar about preparing for fall events and programs, you can watch the video here! Whether you’re a new administrator or an experienced user, you’ll learn new ways to simplify registration, gather all the data you need for each registrant, send automatic billing reminders and increase revenues through promotions, upsell opportunities and integrated donation requests.