General

Understanding and Responding to Chargebacks

Understanding and Responding to Chargebacks

A chargeback is a payment dispute where a purchaser asks the bank that issued their credit card to reverse the charges for a purchase. Chargebacks are designed to protect consumers from fraudulent charges and unscrupulous vendors, but sometimes a customer will initiate a chargeback against a valid payment—for example, when they don’t recognize an item …

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NEW: Built-In Portal for Managing Chargebacks and Other Disputes

New Portal for Managing Chargebacks

If your organization uses Stripe payment processing, managing chargebacks and other disputes just became much easier! We’ve addded comprehensive features for managing payment disputes within Doubleknot. So, you won’t have to log on to another system to manage and respond to chargebacks.   These new features reduce the amount of time required to resolve chargebacks, and provide a centralized …

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Timed Ticketing & Capacity Management: 5 Solutions for 2020

Learn about timed ticketing and capacity management with this complete guide for admissions-based organizations.

Museums, zoos, aquariums, and other admission-based organizations face challenging circumstances for resuming operations during the COVID-19 pandemic. Prior to reopening, these organizations must create adequate policies for the health and safety of both guests and staff members. One of the solutions that many are choosing to implement is timed ticketing. Organizations that have high volumes …

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Ticketing and Admission Solutions for Reopening Museums

Learn about the must-have ticketing and admission solutions for reopening museums as coronavirus subsides.

Museums are eager to bring back staff, open their doors, serve their communities, and generate much-needed revenue as soon as shelter-in-place and other restrictions are lifted. To protect visitors and staff, the decision to reopen must be backed with procedures and policies that comply with social distancing and other health-related guidelines. This article discusses ticketing …

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Membership Strategies to Boost Goodwill and Revenue

Many membership-based nonprofits and cultural attractions are using membership management options to satisfy current members and increase renewals and new sales. These options include:  Extending all memberships to make up for closures. If you use our membership management solution, we are happy to handle this task for you. Just email Support@doubleknot.com to let us know.? Offering discounts …

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UPDATED: Instead of Refunds, Offer Electronic Gift Cards

Offer electronic gift cards instead of refunds

UPDATE: We have released a new feature that allows you to issue a refund directly to a gift card. The registration owner will automatically receive an email that contains information about the gift card. To watch a short video that demonstrates the simplified procedure and download a short user’s guide, log on to Doubleknot and click …

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IMPORTANT: Verify Your Email Address at Our Support Site

Verify your email address for Support

We’ve launched a new customer support system that will make it easier and faster for us to respond to your questions and issues. In addition, the support site has a growing FAQ about common questions and procedures. IMPORTANT: The first time you submit a help request or send any kind of email to support@doubleknot.com, you’ll receive an …

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Ask to Convert Registration Fees to Donations

Best practice: Ask to convert registration fees to donations

We understand that organizations everywhere are faced with canceling events and issuing refunds. Instead of immediately issuing a full refund for cancelled events, some organizations are asking registration owners if they’d like to convert all or part of their registration fees for canceled events to a donation instead. To contact all event registrants through Communications …

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