Financials

Understanding and Responding to Chargebacks

Understanding and Responding to Chargebacks

A chargeback is a payment dispute where a purchaser asks the bank that issued their credit card to reverse the charges for a purchase. Chargebacks are designed to protect consumers from fraudulent charges and unscrupulous vendors, but sometimes a customer will initiate a chargeback against a valid payment—for example, when they don’t recognize an item …

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NEW: Built-In Portal for Managing Chargebacks and Other Disputes

New Portal for Managing Chargebacks

If your organization uses Stripe payment processing, managing chargebacks and other disputes just became much easier! We’ve addded comprehensive features for managing payment disputes within Doubleknot. So, you won’t have to log on to another system to manage and respond to chargebacks.   These new features reduce the amount of time required to resolve chargebacks, and provide a centralized …

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Don’t Forget the Thank-You Call: 6 Data-Backed Ways to Increase Donor Loyalty and Gift Size

At Cygnus Applied Research, we’re committed to translating donors’ changing needs and sensibilities into practical strategies that raise more money. One thing we’ve learned is that regardless of how the gift was acquired (via a direct mail ask, an online appeal, etc.), personal thank you calls are exceptionally effective at fostering loyalty and continued giving. …

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UPDATED: Instead of Refunds, Offer Electronic Gift Cards

Offer electronic gift cards instead of refunds

UPDATE: We have released a new feature that allows you to issue a refund directly to a gift card. The registration owner will automatically receive an email that contains information about the gift card. To watch a short video that demonstrates the simplified procedure and download a short user’s guide, log on to Doubleknot and click …

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Awareness, Access, and Accountability: How Ticketing Software Can Support Museum Outreach

Learn how the right ticketing software can enhance your museum's outreach.

Many museums seeking to increase attendance by underserved communities begin with free and pay-what-you-want admission policies and programs. While these programs are easy to implement and easy to explain to funders and donors, multiple studies show that free- and reduced-cost admission programs alone do not successfully attract lower-income visitors.  For example, research by IMPACTS indicates …

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Using Sales Station for Summer Camp Programs: Video Available Now

Spring programs have already begun, and summer camps are right around the corner. Our Sales Station app for iPhones and iPads offers a wide array of features that simplify and streamline camp administration at program sites. If you missed the webinar about using Sales Station for camp programs last week or you want to review …

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New Features for Gift Cards, Loyalty Accounts & Grants: Webinar Video

Thanks to everyone who attended the webinar! We hope you’re excited about the new features and we appreciate your questions and your feedback. If you missed the webinar, or you want to review the material, you can watch the video here. You’ll also find a PDF that contains answers to questions asked during the webinar. If you …

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