Ask to Convert Registration Fees to Donations

We understand that organizations everywhere are faced with canceling events and issuing refunds. Instead of immediately issuing a full refund for cancelled events, some organizations are asking registration owners if they’d like to convert all or part of their registration … Continued

Mobile Membership Cards for Android Phones

We are pleased to announce the upcoming release of support for mobile membership cards in the Google Pay app on Android devices. With our existing support for Apple Wallet on iPhones, you can now automatically issue mobile membership cards that … Continued

New Member Attendance Report

We are pleased to announce a new report that will be released soon for organizations that use Doubleknot’s integrated membership management solution. The Member Attendance report will display the number of times each member visited during any time period you … Continued

WHITE PAPER: Designing a Data-Based Member Benefits Strategy

Because memberships deliver crucial financial and mission support, recruiting, rewarding and retaining members should be a primary and collaborative goal across all visitor-serving departments at museums and similar cultural attractions. Forward-thinking museums are developing data-based strategies that empower staff to … Continued

Cultivate Meaningful Relationships with Personalization

While reading a recent job posting for a visitor services associate at a local museum, I was struck by the wide variety of job tasks expected of an entry-level team member: Operate the front desk Provide positive customer service experiences … Continued