Best Practice: Use Integrated POS/MPOS for On-Site Sales

Offer everything online and at your site with Doubleknot nonprofit POS/MPOS

Admission-based nonprofits are unique, with enterprise-level requirements for ticketing, registrations and reservations as well as nonprofit-only needs like fundraising and membership management.

But, most POS solutions are designed for the for-profit entertainment industry, and don’t easily support the additional ways that nonprofits generate revenue. If your ticketing, admissions and retail sales aren’t fully integrated with your membership, registrations, reservations and donations, you might face the following problems:

  • You have to configure everything in two systems: one for online purchases and one for payments at your site.
  • Fees may be higher. Generic payment solutions can have less favorable terms than the ones you’ve already negotiated.
  • Because payments are recorded in another database, you have to manually consolidate sales and registration information from different systems for accounting.
  • You can’t access purchases that a customer already made online, so you can’t update registrations or collect outstanding payments and have the information automatically updated in your records.

In addition, separate payment solutions fail to capture every constituent interaction in a single database for reporting and analytics.

To empower our clients to save time and money, Doubleknot offers Sales Station, a complete front-desk/front-gate/retail POS solution with support for industry-standard peripherals like ticket printers, receipt printers, scanners and more. With Doubleknot and Sales Station, you set up everything you offer to the public once, and it’s available for sale directly to customers through a web browser, or at your site at a Sales Station register.

And, the Sales Station mobile app for iOS delivers the flexibility of a mobile payment system with the power of our integrated database so you can sell and validate tickets, update registrations, collect donations and sell merchandise anywhere. The Sales Station app for iOS eliminates the need to set up an unrelated system for mobile sales, which saves money on processing fees as well as administrative time to set up and reconcile different systems.

So, no matter it’s purchased, every admission ticket, special event, camp and class registration, birthday party reservation, field trip, membership purchase or donation is recorded in a single integrated database with comprehensive analytics and reporting tools for a 360-view of your constituents.

With Doubleknot and Sales Station, you can:

  • Add easy-access buttons to the Sales Station screen for any event, reservation, membership, merchandise or donation
  • Add anything to a purchase (even if it’s not assigned to a button) with a few simple taps
  • Reduce wait time and speed admissions by using the Sales Station app on iPads and iPhones as a pop-up ticket or membership booth
  • Look up registrants and attendees, update registrations and collect payments anywhere
  • Ask for donations to support an exhibit as visitors exit, and accept donations at special events on or off your site
  • With roaming membership sales, convert visitors to members and credit the cost of today’s admission against the membership price
  • Go Green with our optional paperless solution that includes electronic signature capture, electronic receipts and mobile ticket delivery and display!

Support for the Sales Station mobile app for iOS
is included in every Doubleknot subscription!

Call us at (408) 971-9120 x203 or visit
hello.doubleknot.com to learn more and request a demo

WEBINAR: Understanding Pricing, Price Groups & Payment Schedules

Doubleknot offers complete control over how prices are presented to your customers and how your customers can pay for their purchases. Please join us for a fact-filled webinar on Tuesday, November 8 at 2 PM Eastern/ 11 AM Pacific where we’ll thoroughly cover every aspect of pricing and payments including:

  • Using price groups to display only the prices that are relevant for the selected registrant types
  • How to schedule price changes in advance (especially helpful for facility reservations)
  •  Setting up payment schedules so customers can pay in installments.

Webinar: Understanding Pricing, Price Groups & Payment Schedules


Date: November 8, 2016
Time: 2 PM Eastern / 11 AM Pacific

Register for Webinar

Speed Sales and Checkin with Mobile POS and a Bluetooth Scanner

With a Bluetooth scanner and Doubleknot’s Sales Station app for iOS, there are new ways to quickly check in participants, ticket holders and members; collect outstanding payments; add products to a purchase; and apply member discounts. The following table explains the different ways that you can use a scanner to streamline in-person transactions.

When you scan the code on a:  Sales Station will: 
Receipt of any kind Display the complete order. From there, you can perform any action available for the kinds of items in the order.
Registration or reservation If no money is due, the person is checked in.
If money is due, the order is displayed so you can collect.
Admission ticket If no money is due, the person is checked in.
If money is due, the order is displayed so you can collect.
Membership card Display information about the membership and allow you to check the member(s) in, look up membership details and apply member discounts to other items in the purchase.
Product (UPC code) Add the product to the purchase.

For more information about the Sales Station app for iOS and supported scanners, contact us at doubleknot@doubleknot.com.

Sales Station Mobile POS for iPhones Available Now!

Sales Station for iOS extends the full power of Doubleknot’s integrated solutions with the simplicity and convenience of a mobile point-of-sale solution. Sales Station turns iPads and iPhones into a completely portable point-of-sale with easy access to everything you offer.

Adding tickets to a purchase

Sales Station Mobile POS lets you sell and collect payment anywhere

Because Sales Station is fully integrated with Doubleknot, you don’t need to set up tickets, memberships, reservations or merchandise a second time. You can add buttons to the screen for any event, reservation, membership or product, and add anything to a purchase (even if it’s not assigned to a button) with a few simple taps. And with all of your online, on-site and mobile sales and donations are recorded in Doubleknot’s database, you’ll have a 360-degree view of your customers and operations and a single source of data for reporting.

Items in the purchase are displayed in the Charges column. Just tap the blue button or swipe a credit card to collect and record payment (credit card reader not shown).

Here are a few ways that nonprofits use Sales Station:

  • Linebusting. Reduce wait time and speed admissions by using Sales Station as a pop-up ticket or membership booth.
  • Checkin for camps, events and programs. Look up registrants, update registrations and collect payments anywhere without requiring program staff to handle cash or checks.
  • Fundraising. Ask for donations to support an exhibit as visitors exit, and accept donations at special events on or off your site.
  • Memberships. With roaming membership sales, staff can convert visitors to members and credit the cost of today’s admission against the membership price. Existing members automatically receive their benefits on any purchase.

If you’re ready to start using Sales Station for iOS or if you have any questions, contact us at doubleknot@doubleknot.com.

WEBINAR: Increasing Revenues with Discounts and Promotions

Discounts help attract new constituents, reward your current supporters and members and increase overall purchases. With Doubleknot’s Discounts module—the most comprehensive discount management solution in the industry—you can offer almost any kind of discount on everything you sell, with exceptional flexibility for setting the qualifying purchase and the discounted item. Join us for a webinar on Thursday, September 8, 2016 at 2 PM Eastern / 11 AM Pacific, where we’ll cover how to create and track discounts, introduce new features and answer your questions.

Understanding Discounts and Promotions

Discounts Webinar: September 8, 2016

Date: Thursday, September 8, 2016
Time: 2 PM Eastern / 11 AM Pacific

Register for the webinar!

Why Generic Plug-In Credit Card Readers are a Poor Choice for Nonprofits

Your Nonprofit Isn’t Generic. Don’t Rely on a Generic Payment Solution!

Doubleknot Sales Station is the best mobile POS for nonprofits.

Using Square or a similar solution for collecting in-person credit card payments may seem like a good idea, but the truth is, generic solutions can cause very real problems:

  • You have to configure everything in two systems: one for online purchases and one for payments at your site.
  • Fees may be higher. Generic payment solutions can have less favorable terms than the ones you’ve already negotiated for your online sales.
  • Because payments are recorded in another database, you have to manually consolidate sales and registration information from different systems for accounting.
  • You can’t access purchases that a customer already made online, so you can’t update registrations or collect outstanding payments and have the information automatically updated in Doubleknot.

The Doubleknot Sales Station app for iPads is the only fully integrated mobile point-of-sale designed specifically for nonprofits. With Sales Station, you can sell merchandise, sign up new members, collect donations and book new registrations and reservations anywhere.

You can even look up an existing registration, update the information and collect outstanding payments on the spot. And because Sales Station is fully integrated with Doubleknot, every piece of information is automatically stored in the single, unified database.

Every Doubleknot subscription includes the use of Sales Station at no additional cost, so if you’re already a client, there’s no reason to delay. Let us know that you’re interested, and we’ll get you started right away.

If you’d like to learn how Doubleknot’s integrated online, on-site and mobile solutions for nonprofit ticketing, admissions, registrations, reservations, memberships and fundraising can help your organization,  please let us know!

Webinar: Building Custom Registration Forms

Doubleknot’s custom registration forms deliver unparalleled flexibility in gathering information and assigning additional costs. Join us for an interactive webinar on Thursday, June 30, 2016 at 2 PM Eastern / 11 AM Pacific to learn more about this powerful feature! Topics will include:

  • Unique features of Doubleknot’s custom registration forms
  • Guidelines for effective design
  • Choosing the right items to collect the information you need
  • Adding optional costs
  • Conditional logic and page branching
  • How to thoroughly test your forms
  • Assigning forms to events, program sessions and facilities
  • Reviewing form data in reports

Building Custom Registration Forms

Thursday, June 30

Date: Thursday, June 30, 2016
Time: 2 PM Pacific / 11 AM Eastern

Register mpw