UPDATE: We have released a new feature that allows you to issue a refund directly to a gift card. The registration owner will automatically receive an email that contains information about the gift card. To watch a short video that demonstrates the simplified procedure and download a short user’s guide, log on to Doubleknot and click …
UPDATED: Instead of Refunds, Offer Electronic Gift Cards Read More »
Because this is a challenging week for many councils, we moved the New Badge Management Features webinar to Tuesday, March 31. If you already signed up for the March 17 webinar, your registration has moved to the rescheduled webinar and no additional action is required. For organizations who want to review the information earlier, we …
Badge Management Webinar Rescheduled for 3/31/2020 Read More »
We’ve launched a new customer support system that will make it easier and faster for us to respond to your questions and issues. In addition, the support site has a growing FAQ about common questions and procedures. IMPORTANT: The first time you submit a help request or send any kind of email to support@doubleknot.com, you’ll receive an …
IMPORTANT: Verify Your Email Address at Our Support Site Read More »
Like many organizations, your team may need to reschedule events, cancel events and issue full or partial refunds. You can find concise information about handling these tasks at our new support site at support.doubleknot.com. Please follow the steps to validate your email address and sign in to the support site so you can view all …
We understand that organizations everywhere are faced with canceling events and issuing refunds. Instead of immediately issuing a full refund for cancelled events, some organizations are asking registration owners if they’d like to convert all or part of their registration fees for canceled events to a donation instead. To contact all event registrants through Communications …
We are pleased to announce that we now support donations by text messaging! Donors who text “give” or “donate” to your organization’s special phone number will receive a link to a mobile-friendly donation page. You can pick any available phone number or port an existing number to the service. Text-to-give even supports recurring monthly donations! …
Doubleknot now supports digital mobile membership cards on Android devices. With our existing support for digital membership cards on iOS, you can now automatically issue digital membership cards that can be saved and displayed on any smartphone. Best of all, the Google Pay and Apple Wallet apps are included by default on all Android and …
Digital Membership Cards for Android and iPhones Read More »
Many museums seeking to increase attendance by underserved communities begin with free and pay-what-you-want admission policies and programs. While these programs are easy to implement and easy to explain to funders and donors, multiple studies show that free- and reduced-cost admission programs alone do not successfully attract lower-income visitors. For example, research by IMPACTS indicates …
To boost efficiency and meet ever-increasing customer expectations, museums need to stay up-to-date on every technology that visitors, members, and donors interact with, including museum ticketing software. Every online, on-site and mobile-based visitor interaction shapes the public’s perception of your museum. Deploying the right museum software can do more than boost efficiency — it can …
We are pleased to announce the upcoming release of support for mobile membership cards in the Google Pay app on Android devices. With our existing support for Apple Wallet on iPhones, you can now automatically issue mobile membership cards that can be saved and displayed on any smartphone. Best of all, the Google Pay and …
