Elissa K. Miller

Elissa Miller, M.Ed. is Communications Director for Doubleknot and ClearView CRM.  As the former development director for a regional nonprofit, she's passionate about helping nonprofits and youth-serving organizations effectively harness new technologies to streamline operations and support their missions. 

UPDATED: Instead of Refunds, Offer Electronic Gift Cards

Offer electronic gift cards instead of refunds

UPDATE: We have released a new feature that allows you to issue a refund directly to a gift card. The registration owner will automatically receive an email that contains information about the gift card. To watch a short video that demonstrates the simplified procedure and download a short user’s guide, log on to Doubleknot and click …

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Badge Management Webinar Rescheduled for 3/31/2020

Badge management webinar rescheduled

Because this is a challenging week for many councils, we moved the New Badge Management Features webinar to Tuesday, March 31. If you already signed up for the March 17 webinar, your registration has moved to the rescheduled webinar and no additional action is required.  For organizations who want to review the information earlier, we …

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IMPORTANT: Verify Your Email Address at Our Support Site

Verify your email address for Support

We’ve launched a new customer support system that will make it easier and faster for us to respond to your questions and issues. In addition, the support site has a growing FAQ about common questions and procedures. IMPORTANT: The first time you submit a help request or send any kind of email to support@doubleknot.com, you’ll receive an …

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Ask to Convert Registration Fees to Donations

Best practice: Ask to convert registration fees to donations

We understand that organizations everywhere are faced with canceling events and issuing refunds. Instead of immediately issuing a full refund for cancelled events, some organizations are asking registration owners if they’d like to convert all or part of their registration fees for canceled events to a donation instead. To contact all event registrants through Communications …

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Mobile Donations/Text-to-Give Now Available!

Mobile Donations are Available Now!

We are pleased to announce that we now support donations by text messaging! Donors who text “give” or “donate” to your organization’s special phone number will receive a link to a mobile-friendly donation page. You can pick any available phone number or port an existing number to the service. Text-to-give even supports recurring monthly donations! …

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Digital Membership Cards for Android and iPhones

Digital membership cards, mobile membership cards

Doubleknot now supports digital mobile membership cards on Android devices. With our existing support for digital membership cards on iOS, you can now automatically issue digital membership cards that can be saved and displayed on any smartphone. Best of all, the Google Pay and Apple Wallet apps are included by default on all Android and …

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Awareness, Access, and Accountability: How Ticketing Software Can Support Museum Outreach

Learn how the right ticketing software can enhance your museum's outreach.

Many museums seeking to increase attendance by underserved communities begin with free and pay-what-you-want admission policies and programs. While these programs are easy to implement and easy to explain to funders and donors, multiple studies show that free- and reduced-cost admission programs alone do not successfully attract lower-income visitors.  For example, research by IMPACTS indicates …

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Museum Ticketing Software: 8 Must-Have Features

Consider these top features when selecting your museum ticketing software.

To boost efficiency and meet ever-increasing customer expectations, museums need to stay up-to-date on every technology that visitors, members, and donors interact with, including museum ticketing software.  Every online, on-site and mobile-based visitor interaction shapes the public’s perception of your museum. Deploying the right museum software can do more than boost efficiency — it can …

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