Elissa K. Miller

Elissa Miller, M.Ed. is Communications Director for Doubleknot and ClearView CRM.  As the former development director for a regional nonprofit, she's passionate about helping nonprofits and youth-serving organizations effectively harness new technologies to streamline operations and support their missions. 

Understanding and Responding to Chargebacks

Understanding and Responding to Chargebacks

A chargeback is a payment dispute where a purchaser asks the bank that issued their credit card to reverse the charges for a purchase. Chargebacks are designed to protect consumers from fraudulent charges and unscrupulous vendors, but sometimes a customer will initiate a chargeback against a valid payment—for example, when they don’t recognize an item …

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VIDEO: “Building Donor Trust” Webinar Now Available Online

Building Donor Trust Webinar

Donor cultivation in 2021 is more challenging than ever. Fundraisers must find new ways to make their messages stand out, and demonstrate that during the pandemic, your nonprofit is finding new ways to deliver effective programs that support your mission. All donors want to be confident that their money will be spent wisely, and with …

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NEW: Built-In Portal for Managing Chargebacks and Other Disputes

New Portal for Managing Chargebacks

If your organization uses Stripe payment processing, managing chargebacks and other disputes just became much easier! We’ve addded comprehensive features for managing payment disputes within Doubleknot. So, you won’t have to log on to another system to manage and respond to chargebacks.   These new features reduce the amount of time required to resolve chargebacks, and provide a centralized …

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5 Tips to Simplify Reopening Camps and Other Youth Programs

Five Tips to Simplify Reopening Youth Programs

Youth programs are on the rebound, and families will be eager to enroll their kids in your enriching and engaging programs. Here are five important ways to simplify registration, payments and attendance as youth programs begin again. Capacity management and waitlists are crucial. Depending on your area, you may be enrolling programs at a portion …

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6 Powerful Membership Management Features to Build Resiliency in 2021

member resiliency

Cultural organizations are facing unprecedented challenges as extended closures and restricted reopening have caused a precipitous decline in revenue. At the same time, a mostly homebound public seeks greater engagement with history, arts and the outdoors that museums, zoos and public gardens are uniquely able to provide. Nonprofits are meeting the increased demand for engagement …

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Get Ready Now for Year-End Giving

Get ready now for year-end giving

As the year-end giving season approaches, online donations are more important than ever. Here are four important steps you can take now to ensure successful year-end giving programs. Prepare for Giving Tuesday NowThis year, Giving Tuesday is on December 1, 2020. Make sure that your Giving Tuesday donation forms reflect your organization’s messaging, including the …

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NEW: Protection Against Carding Attacks

Protection Against Carding Attacks

Doubleknot has enabled a new security feature to protect your organization against carding attacks. In a carding attack, the attacker attempts to authorize stolen credit card numbers by automatically submitting the credentials for payment, usually for a small amount. If a transaction is completed, the attackers know that they have a credit card number and associated information …

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Timed Ticketing & Capacity Management: 5 Solutions for 2020

Learn about timed ticketing and capacity management with this complete guide for admissions-based organizations.

Museums, zoos, aquariums, and other admission-based organizations face challenging circumstances for resuming operations during the COVID-19 pandemic. Prior to reopening, these organizations must create adequate policies for the health and safety of both guests and staff members. One of the solutions that many are choosing to implement is timed ticketing. Organizations that have high volumes …

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Ticketing and Admission Solutions for Reopening Museums

Learn about the must-have ticketing and admission solutions for reopening museums as coronavirus subsides.

Museums are eager to bring back staff, open their doors, serve their communities, and generate much-needed revenue as soon as shelter-in-place and other restrictions are lifted. To protect visitors and staff, the decision to reopen must be backed with procedures and policies that comply with social distancing and other health-related guidelines. This article discusses ticketing …

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Streamline Donations by Skipping the Shopping Cart

Streamline donations

When supporters decide to donate online, every additional step in the process presents an opportunity to abandon the donation. For transactions in which a donation is the only item, Doubleknot can “skip” the shopping cart so the donor goes directly to the payment page. This eliminates one step in the process, increasing the likelihood that …

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