Year: 2020

IMPORTANT: Verify Your Email Address at Our Support Site

Verify your email address for Support

We’ve launched a new customer support system that will make it easier and faster for us to respond to your questions and issues. In addition, the support site has a growing FAQ about common questions and procedures. IMPORTANT: The first time you submit a help request or send any kind of email to support@doubleknot.com, you’ll receive an …

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Ask to Convert Registration Fees to Donations

Best practice: Ask to convert registration fees to donations

We understand that organizations everywhere are faced with canceling events and issuing refunds. Instead of immediately issuing a full refund for cancelled events, some organizations are asking registration owners if they’d like to convert all or part of their registration fees for canceled events to a donation instead. To contact all event registrants through Communications …

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Mobile Donations/Text-to-Give Now Available!

Mobile Donations are Available Now!

We are pleased to announce that we now support donations by text messaging! Donors who text “give” or “donate” to your organization’s special phone number will receive a link to a mobile-friendly donation page. You can pick any available phone number or port an existing number to the service. Text-to-give even supports recurring monthly donations! …

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Digital Membership Cards for Android and iPhones

Digital membership cards, mobile membership cards

Doubleknot now supports digital mobile membership cards on Android devices. With our existing support for digital membership cards on iOS, you can now automatically issue digital membership cards that can be saved and displayed on any smartphone. Best of all, the Google Pay and Apple Wallet apps are included by default on all Android and …

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