Day: March 17, 2020

Badge Management Webinar Rescheduled for 3/31/2020

Badge management webinar rescheduled

Because this is a challenging week for many councils, we moved the New Badge Management Features webinar to Tuesday, March 31. If you already signed up for the March 17 webinar, your registration has moved to the rescheduled webinar and no additional action is required.  For organizations who want to review the information earlier, we …

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IMPORTANT: Verify Your Email Address at Our Support Site

Verify your email address for Support

We’ve launched a new customer support system that will make it easier and faster for us to respond to your questions and issues. In addition, the support site has a growing FAQ about common questions and procedures. IMPORTANT: The first time you submit a help request or send any kind of email to support@doubleknot.com, you’ll receive an …

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Ask to Convert Registration Fees to Donations

Best practice: Ask to convert registration fees to donations

We understand that organizations everywhere are faced with canceling events and issuing refunds. Instead of immediately issuing a full refund for cancelled events, some organizations are asking registration owners if they’d like to convert all or part of their registration fees for canceled events to a donation instead. To contact all event registrants through Communications …

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