Great Article about Zoo/Museum Overnights!

Travel and Leisure shared a great article called 12 Museums and Zoos Where You Can Spend the Night, which describes some of the many overnight opportunities available around the country. Examples range from spending the night on board the world’s oldest active sailing ship (the Star of India) at the the Maritime Museum in San Diego to family and adults-only overnights at the Smithsonian’s National Zoo “Snore and Roar” to the Field Museum of Natural History’s “Dozin’ with the Dinos.”

Overnight programs are a great way to engage your constituents in a new way. But like any program, you want the administrative process to be as seamless as possible so you can focus on what really matters: delivering an excellent and unique experience for your visitors. To that end, you should consider using an event registration and management system with the following features:

  • Built-in capacity management and waitlists—procrastinators may be tempted to register when they see that spaces are filling fast!
  • Automatic member benefits like discounts or a buy-one/get-one benefit: besides rewarding your existing members, you can convert registrants to members if the offer is enticing enough! (If you don’t want to offer a monetary discount, you can give members priority registration and/or a special members-only “fast lane” check-in.)
  • Custom forms. Overnights can require more liability, waiver and policy agreement forms than other programs—you’ll need the flexibility to create all the forms you need, and to ensure that mandatory forms must be completed before a registration can be submitted.
  • Quick check-in. Don’t make your guests stand in a long entrance line, holding their sleeping bags and pillows, impatiently waiting to be checked in. Issue one scannable group ticket and move the lines quickly.
  • Mobile donations. One of the best times to ask for a donation is when the donor is deeply engaged in your mission. While you don’t want to make guests feel constantly pressured to donate on what should be a fun overnight, judicious donation requests and the ability to collect donations quickly on a mobile device can be very successful.
  • Mobile merchandise sales. You might not want your gift shop to stay open and staffed all night. But, with a mobile sales solution, you can sell a selection of merchandise (specially curated for the event) with an iPad and a secure credit card reader.

These are just a few of the issues to consider when you’re planning an overnight program. Please let us know what we missed!

 

WEBINAR: Streamlining Summer Camp Check-in and Registration Changes

To speed summer camp check-in lines, we built a solution that makes check-in, payments and updates faster and easier for everyone at your program sites. This solution is available to your organization free of charge with your Doubleknot subscription. With Doubleknot and an iPad or laptop, you can now:

  • Check registration status immediately
  • Collect outstanding payments
  • Help parents quickly update information (like naming an authorized pickup person)
  • Enter last-minute changes like meal plans, before- and after-care or additional sessions
  • Sell merchandise like T-shirts, hats and water bottles

Please join us for an informative webinar on Tuesday, May 31, 2016 at 2 PM Eastern / 11 AM Pacific. We’ll show you how fast and easy it is to use our app for check-in and updating registrations, answer any questions and show you how to get started.

WEBINAR: Streamlining Summer Camp Check-in and Registration Changes

Webinar: Tuesday, May 31, 2016

Date: Tuesday, May 31, 2016
Time: 2 PM Eastern / 11 AM Pacific

Register now!

NEW: Improved Analytics for Events and Facilities

To make our standard reports for Facilities and Event Management more comprehensive, we’ve made the following fields available for you to add to custom reports:

  • Categories. For all Event Management items, this field displays the categories assigned to the registration or reservation.
  • Unit of Booking. For all reports that contain information about facility reservations, this field displays the unit of booking for each facility.
  • Number of Booking Units. For all reports that contain information about facility reservations, this field displays the length of the reservation. For example, if the unit of booking is “overnight” and the reservation is for two nights, this field would display “2”.

If you have any questions, please let us know at Doubleknot@Doubleknot.com.

Streamline Summer Camp Checkin, Payments and Updates

Kids wait all year for the first day of camp…and then it feels like they’re waiting another year just to get through the check-in lines. Every camper needs to be checked in, and many parents also want to make a payment, add after-care, sign up for another session or buy another T-shirt for field trips.

To help your staff, your campers and your families, we built a solution that makes check-in, payments and updates faster and easier for everyone at your program sites. With Doubleknot and an iPad or laptop, you can:

  • Check kids in immediately
  • Collect outstanding payments
  • Help parents quickly update information (like naming an authorized pickup person)
  • Enter last-minute changes like meal plans, before- and after-care or additional sessions
  • Sell merchandise like T-shirts, hats and water bottles

Here’s an illustration of how easy it is to check kids in, add sessions or merchandise and collect payment.

1. Scan a ticket or look up the registration by name or number.
This registration has a payment due!

Look up registrations by scanning a ticket or enter search terms.

2. Tap Pay. The balance is added to the Charges column.
You can also add tickets, events, memberships, merchandise and donations.

Tap or click Pay to add the balance to the charges list. Tap another button to add more sessions, options or merchandise to the order.

3. Swipe the credit card (or enter the card number), and you’re done!
The campers are checked in, payment was made and you can send the receipt by email or text.

Send the receipt by email or text message.

If you’d like to use this app to speed check-in, update registrations and collect payments at your program sites, let us know at Doubleknot@Doubleknot.com. We’ll get you everything you need to get started.

WEBINAR: Upcoming Program Registration Enhancements

We are pleased to announce several major enhancements to the program registration interface. These changes are designed to make it easier to register and select activities for both group and individual signup programs. Join us for a webinar on Thursday, May 12, at 2 PM Eastern / 11 AM Pacific, where we’ll review the changes and discuss best practices for ensuring that your program registration is easy for your constituents and that your program management is easy for your staff.

NOTE: To ensure that there’s no confusion during your current summer program registration, the enhancements will be available by request only until fall.

Upcoming Enhancements to Program Registration

Date: May 12, 2016
Time: 2 PM Eastern / 11 AM Pacific

Resolving Overflow Errors in Custom Reports

Some Doubleknot fields contain numeric identifiers. For example, the Registration field contains the registration number for the order. When you add a field containing identification numbers (like Registration) to a report, make sure that the report does not generate a subtotal for the contents of the field. Subtotaling the contents of identification numbers doesn’t yield useful information and can cause Report Writer to display an error message.

If your custom report generates the error message in the image below, the report is most likely attempting to generate the sum of a field that contains identification numbers.

This error message may be displayed if you perform mathematical functions
on fields containing identification numbers.

ErrorMessage

To resolve this error easily, follow these steps:

  1. Click the Report Designer icon to open the report designer.
  2. In the Fields tab, locate any field in the report that contains identification numbers, like Registration # or ActivityKey.
  3. Click the Advanced Field Settings icon at the end of the row. Options for advanced field settings will be displayed.

Click the Advanced Field Settings icon

2016-05-05 13_30_34-Report

  1. In the Subtotal Function menu, select None. This ensures that no mathematical functions will be applied to the identification numbers.

Make sure the Subtotal Function setting is None.
(
This image displays only a portion of the advanced field settings dialog box.)

SubtotalFunctions

  1. Click OK to save the changes to the field settings.
  2. Click Preview. The report should be displayed. If you continue to receive the error message, return to the report designer and make sure that no other fields with identification numbers are being subtotaled.
  3. Save your changes to the report.

If you have questions, let us know at Doubleknot@doubleknot.com.