Authorize.net Improvements

If your organization uses the Authorize.net gateway, you may have received an email that details changes to their system. These changes are to decrease latency, increase reliability and reduce the number of service outages. To take advantage of the changes, Authorize.net recommends that merchants use one of their new URLs for transaction processing.

If your organization uses Authorize.net, Doubleknot will make these configuration changes on your behalf. No action is required on your part.

Gift Card Processing with Mercury

Did you know that your organization can issue and process gift cards if you use Mercury as your payment processor? Gift cards provide a new revenue source and make it easy for constituents to share their appreciation of your organization. And, you can use gift cards to reward and incentivize your constituents—for example, the GSUSA Cookie Dough program provides gift cards to scouts based on individual cookie sales. Mercury gift cards can be used for online or offline purchases, and all gift card transactions are processed free of charge.

In addition to gift cards, Mercury offers several benefits for Doubleknot clients, including no monthly service fees and the possibility of significant savings on transaction fees compared to other merchant services providers.

To learn more about how Mercury can help your organization, email us at Doubleknot@doubleknot.com.

Summary of New and Enhanced Features

We’ve added or improved many features in the past few weeks! Here’s a list of what’s available:

  • New options for gift memberships
  • Enhanced Site Brander interface
  • Enhanced Communications Center interface
  • Custom facility booking windows
  • Copy selected event settings to another event
  • Edit profile and registrant type during registration
  • Set the display order for registrant types

To view a list of available documentation in PDF format, click User Manuals in the Feature List. To view the searchable online help (which contains the same information as the PDF manuals), click Help at the top right of any page.

NEW: Setting Gift Membership Options

Doubleknot now provides an easy way to allow constituents to purchase a membership as a gift. You can choose the following gift options for a membership type:

  • Whether a purchaser is asked if the membership is a gift
  • Whether to collect information about the person giving a gift
  • Whether to collect information about the recipient of a gift
  • Whether a purchaser can send an emial notification about a gift to the recipient

Purchasers are asked if the membership is a gift

Entering information for a gift membership

To learn more about gift membership options, see the Setting Membership Gift Options user brief (on the User Manuals page) or review the online help (click Help at the top of any page).

New and Updated Documentation

The following documentation is now available:

  • NEW: Creating and Editing Facilities (User Guide)
  • NEW: Reservations Based on Facility Reservations (User Guide)
  • NEW: Setting Gift Membership Options (User Brief)
  • NEW: Setting Facility Booking Windows (User Brief)
  • NEW: Document Library (User Guide)
  • UPDATED: Global Event Configuration Settings (User Brief)
  • UPDATED: Communications Center (User Guide)

To view a list of available documentation in PDF format, click User Manuals in the Feature List. To view the searchable online help (which contains the same information as the PDF manuals), click Help at the top right of any page.

NEW: Improved Site Brander Interface

We’re pleased to announce a new, easier-to-use interface for Site Brander. We’ve kept all of the functionality and features that you’re accustomed to, and made them easier to access. Changes include the following:

  • When you click Site Brander in the Feature List, the first page displayed will provide access to all the pages on your site.
  • To edit or review an existing page, click the appropriate command under the name of the page.
  • You can search for pages by entering a few words or characters of the title in the Search field.
  • Links to Site Brander functions including creating a new page; reordering and rebuilding menus; editing the header, footer and banners; reviewing drafts; and advanced functions are on the top of the page.

New Site Brander interfaceNew Site Brander Interface