(Almost) Everything Doubleknot Can Do (in about 75 seconds)

We’re very pleased to present our new “explainer” video, which covers the scope of Doubleknot’s solutions in a little over a minute. Click below to watch, and let us know what you think!

Speed Sales and Checkin with Mobile POS and a Bluetooth Scanner

With a Bluetooth scanner and Doubleknot’s Sales Station app for iOS, there are new ways to quickly check in participants, ticket holders and members; collect outstanding payments; add products to a purchase; and apply member discounts. The following table explains the different ways that you can use a scanner to streamline in-person transactions.

When you scan the code on a:  Sales Station will: 
Receipt of any kind Display the complete order. From there, you can perform any action available for the kinds of items in the order.
Registration or reservation If no money is due, the person is checked in.
If money is due, the order is displayed so you can collect.
Admission ticket If no money is due, the person is checked in.
If money is due, the order is displayed so you can collect.
Membership card Display information about the membership and allow you to check the member(s) in, look up membership details and apply member discounts to other items in the purchase.
Product (UPC code) Add the product to the purchase.

For more information about the Sales Station app for iOS and supported scanners, contact us at doubleknot@doubleknot.com.

Sales Station Mobile POS for iPhones Available Now!

Sales Station for iOS extends the full power of Doubleknot’s integrated solutions with the simplicity and convenience of a mobile point-of-sale solution. Sales Station turns iPads and iPhones into a completely portable point-of-sale with easy access to everything you offer.

Adding tickets to a purchase

Sales Station Mobile POS lets you sell and collect payment anywhere

Because Sales Station is fully integrated with Doubleknot, you don’t need to set up tickets, memberships, reservations or merchandise a second time. You can add buttons to the screen for any event, reservation, membership or product, and add anything to a purchase (even if it’s not assigned to a button) with a few simple taps. And with all of your online, on-site and mobile sales and donations are recorded in Doubleknot’s database, you’ll have a 360-degree view of your customers and operations and a single source of data for reporting.

Items in the purchase are displayed in the Charges column. Just tap the blue button or swipe a credit card to collect and record payment (credit card reader not shown).

Here are a few ways that nonprofits use Sales Station:

  • Linebusting. Reduce wait time and speed admissions by using Sales Station as a pop-up ticket or membership booth.
  • Checkin for camps, events and programs. Look up registrants, update registrations and collect payments anywhere without requiring program staff to handle cash or checks.
  • Fundraising. Ask for donations to support an exhibit as visitors exit, and accept donations at special events on or off your site.
  • Memberships. With roaming membership sales, staff can convert visitors to members and credit the cost of today’s admission against the membership price. Existing members automatically receive their benefits on any purchase.

If you’re ready to start using Sales Station for iOS or if you have any questions, contact us at doubleknot@doubleknot.com.

WEBINAR: Increasing Revenues with Discounts and Promotions

Discounts help attract new constituents, reward your current supporters and members and increase overall purchases. With Doubleknot’s Discounts module—the most comprehensive discount management solution in the industry—you can offer almost any kind of discount on everything you sell, with exceptional flexibility for setting the qualifying purchase and the discounted item. Join us for a webinar on Thursday, September 8, 2016 at 2 PM Eastern / 11 AM Pacific, where we’ll cover how to create and track discounts, introduce new features and answer your questions.

Understanding Discounts and Promotions

Discounts Webinar: September 8, 2016

Date: Thursday, September 8, 2016
Time: 2 PM Eastern / 11 AM Pacific

Register for the webinar!

Improvements to Text Message Receipts

We are pleased to announce that you no longer need a Google Voice account to use Sales Station’s option to send receipts to customers by text message. This change simplifies the Sales Station setup process and increases the delivery speed and reliability of text message receipts. Please note that all text message receipts will be sent from the phone number (415) 741-1018.

If you’re already using Sales Station, no changes are required—your text messages will automatically be sent through the new system. If you’re not using Sales Station, please call or write us to discuss how this innovative app for iPads (included in your Doubleknot subscription) can help you save time, increase revenues and better serve your constituents.

Sending an SMS text message receipt from Sales Station

VIDEO: Getting Ready for Fall Events and Programs (Refresher)

If you missed this week’s webinar about preparing for fall events and programs, you can watch the video here! Whether you’re a new administrator or an experienced user, you’ll learn new ways to simplify registration, gather all the data you need for each registrant, send automatic billing reminders and increase revenues through promotions, upsell opportunities and integrated donation requests.

Five Easy and Effective Ways to Increase Revenue

We know your nonprofit isn’t about revenue—you’re committed to delivering your mission. But, we also understand that you have to maintain and increase revenues to support and expand your programs. Here are five fast, high-impact ways that Doubleknot can help you raise more money for your organization.

  1. Collect more donations at your site and events. Guests are most receptive to donation requests when they’ve just visited an exhibit, watched a presentation or attended a class that calls their attention to the plight of an animal, an ecosystem or a valuable initiative. Place your staff in strategic locations to ask each visitor for support, and collect donations on a smartphone or tablet so that all the donor has to do is swipe a credit card. One of our clients recently collected more than $6000 in on-site donations at a weekend event using Doubleknot’s Sales Station app and secure card reader on iPads!
  2. “Adoption” campaigns aren’t just for zoos. Zoos around the country rely on animal “adoptions” as an important fundraiser, but adoption can be adopted by almost any other kind of nonprofit. For example, museums could offer the adoption of an exhibit while nature centers can offer adoption of a habitat, a trail or local wildlife. And, the same Doubleknot features that support adoption can also be used for fundraisers like donor plaques, bricks and more.
  3. Make adoptions giftable! Grandparents and other adults appreciate the option to give a charitable gift in a young person’s name that’s meaningful to the child. And, children can appreciate the gift of a donation when it comes with a personalized certificate and a plushy or other small memento. Additional on-site recognition opportunities for adopters, like awarding every young adopter with a ribbon that they can proudly wear on their visits, can help drive attendance and increase positive engagement with your organization.
  4. Integrate a donation request with every purchase. It’s easy for visitors to ignore a Donate Now button, even if it appears on every page of your web site. An integrated checkout donation request places the “ask” exactly where you want it—at the beginning of the checkout process when the visitor has already decided to make a purchase at your site. One of Doubleknot’s clients raised an extra $100,000 in donations just by adding a donation request during every membership signup.
  5. Drive new memberships with meaningful incentives. Standard membership benefits like free admission, gift shop discounts and reduced registration fees may not be enough to convert some of your visitors to members. Consider other kinds of incentives that purchaser’s will value but won’t reduce your revenues, like offering early members-only hours on popular days or priority early member registration for camps and classes: for many parents, locking down summer and holiday plans early is easily worth the membership cost.

If you’d like to learn more about how Doubleknot supports these initiatives, if you have questions about how to get started or if you can suggest an idea that we missed, please let us know at Doubleknot@doubleknot.com.

WEBINAR: Getting Ready for Fall Events and Programs (Refresher)

Please join us on Tuesday, August 2, 2016 at 2 PM Eastern / 11 AM Pacific for an interactive webinar designed specifically for administration of fall events, classes and programs. Whether you’re a new administrator or an experienced user, you’ll learn new ways to simplify registration, gather all the data you need for each registrant, send automatic billing reminders and increase revenues through promotions, upsell opportunities and integrated donation requests.

Getting Ready for Fall Events and Programs (Refresher)

Doubleknot webinar: August 2, 2016

Date: Tuesday, August 2, 2016
Time: 2 PM Eastern / 11 AM Pacific