(Almost) Everything Doubleknot Can Do (in about 75 seconds)

We’re very pleased to present our new “explainer” video, which covers the scope of Doubleknot’s solutions in a little over a minute. Click below to watch, and let us know what you think!

Sales Station on iPhones Automatically Adapts to Your Usage

To ensure the best possible experience when you’re using the Sales Station mobile POS app on an iPhone, the contents of the screen changes depending on whether the iPhone is in landscape mode or portrait mode.

In portrait mode, the items in the purchase aren’t displayed on the main register screen, which provides more space for register buttons and easier scrolling. The number at the top of the screen shows the number of items in the purchase. To view the items, tap View Cart. To return to the register buttons, tap Hide Cart. You can swipe a card or tap Charge to begin the payment process on either screen.

Left: Sales Station in portrait mode hides the contents of the order to improve visibility and navigation. Right: If you tap View Cart, the items in the order are displayed. 

Sales Station on iPhone: Portrait Mode

In the iPhone’s landscape mode, Sales Station displays both the register buttons and the contents of the order.

Sales Station in iPhone landscape mode. 

Sales Station on iPhone: Landscape View

Use of the Sales Station app for iOS is included with your Doubleknot subscription. For more information, contact us at Doubleknot@doubleknot.com.

Security Upgrade

Doubleknot has implemented a stronger data security standard for secure (HTTPS) access to our site. For most people, the change will be undetectable. However, people who are using outdated operating systems including Windows 2000, Windows Server 2003, Windows Server 2003 R2 without KB968730, Windows XP without Service Pack 3 and Mac OS X through version 10.4, may no longer be able to access Doubleknot pages.

If your staff or constituents are unable to access Doubleknot and cannot upgrade their computer to a current operating system, download and use the latest version of the Chrome browser.

Speed Sales and Checkin with Mobile POS and a Bluetooth Scanner

With a Bluetooth scanner and Doubleknot’s Sales Station app for iOS, there are new ways to quickly check in participants, ticket holders and members; collect outstanding payments; add products to a purchase; and apply member discounts. The following table explains the different ways that you can use a scanner to streamline in-person transactions.

When you scan the code on a:  Sales Station will: 
Receipt of any kind Display the complete order. From there, you can perform any action available for the kinds of items in the order.
Registration or reservation If no money is due, the person is checked in.
If money is due, the order is displayed so you can collect.
Admission ticket If no money is due, the person is checked in.
If money is due, the order is displayed so you can collect.
Membership card Display information about the membership and allow you to check the member(s) in, look up membership details and apply member discounts to other items in the purchase.
Product (UPC code) Add the product to the purchase.

For more information about the Sales Station app for iOS and supported scanners, contact us at doubleknot@doubleknot.com.

Sales Station Mobile POS for iPhones Available Now!

Sales Station for iOS extends the full power of Doubleknot’s integrated solutions with the simplicity and convenience of a mobile point-of-sale solution. Sales Station turns iPads and iPhones into a completely portable point-of-sale with easy access to everything you offer.

Adding tickets to a purchase

Sales Station Mobile POS lets you sell and collect payment anywhere

Because Sales Station is fully integrated with Doubleknot, you don’t need to set up tickets, memberships, reservations or merchandise a second time. You can add buttons to the screen for any event, reservation, membership or product, and add anything to a purchase (even if it’s not assigned to a button) with a few simple taps. And with all of your online, on-site and mobile sales and donations are recorded in Doubleknot’s database, you’ll have a 360-degree view of your customers and operations and a single source of data for reporting.

Items in the purchase are displayed in the Charges column. Just tap the blue button or swipe a credit card to collect and record payment (credit card reader not shown).

Here are a few ways that nonprofits use Sales Station:

  • Linebusting. Reduce wait time and speed admissions by using Sales Station as a pop-up ticket or membership booth.
  • Checkin for camps, events and programs. Look up registrants, update registrations and collect payments anywhere without requiring program staff to handle cash or checks.
  • Fundraising. Ask for donations to support an exhibit as visitors exit, and accept donations at special events on or off your site.
  • Memberships. With roaming membership sales, staff can convert visitors to members and credit the cost of today’s admission against the membership price. Existing members automatically receive their benefits on any purchase.

If you’re ready to start using Sales Station for iOS or if you have any questions, contact us at doubleknot@doubleknot.com.

WEBINAR: Increasing Revenues with Discounts and Promotions

Discounts help attract new constituents, reward your current supporters and members and increase overall purchases. With Doubleknot’s Discounts module—the most comprehensive discount management solution in the industry—you can offer almost any kind of discount on everything you sell, with exceptional flexibility for setting the qualifying purchase and the discounted item. Join us for a webinar on Thursday, September 8, 2016 at 2 PM Eastern / 11 AM Pacific, where we’ll cover how to create and track discounts, introduce new features and answer your questions.

Understanding Discounts and Promotions

Discounts Webinar: September 8, 2016

Date: Thursday, September 8, 2016
Time: 2 PM Eastern / 11 AM Pacific

Register for the webinar!

Improvements to Text Message Receipts

We are pleased to announce that you no longer need a Google Voice account to use Sales Station’s option to send receipts to customers by text message. This change simplifies the Sales Station setup process and increases the delivery speed and reliability of text message receipts. Please note that all text message receipts will be sent from the phone number (415) 741-1018.

If you’re already using Sales Station, no changes are required—your text messages will automatically be sent through the new system. If you’re not using Sales Station, please call or write us to discuss how this innovative app for iPads (included in your Doubleknot subscription) can help you save time, increase revenues and better serve your constituents.

Sending an SMS text message receipt from Sales Station

VIDEO: Getting Ready for Fall Events and Programs (Refresher)

If you missed this week’s webinar about preparing for fall events and programs, you can watch the video here! Whether you’re a new administrator or an experienced user, you’ll learn new ways to simplify registration, gather all the data you need for each registrant, send automatic billing reminders and increase revenues through promotions, upsell opportunities and integrated donation requests.